Support Portal

Submit new tickets, track existing requests, view your support history, and communicate directly with your dedicated team through our client portal.

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Knowledge Base

Search our comprehensive library of troubleshooting guides, how-to articles, best practices, and technical documentation maintained by our engineering team.

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System Status

Real-time status of all Oversilo services and infrastructure. Subscribe to updates and view incident history for complete transparency.

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Contact Support

Need to speak with someone directly? Reach our support team via phone, email, or live chat. Gold and Platinum clients have 24/7 access.

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System Status

All Systems Operational

Support Portal

Operational
99.99% uptime

Monitoring Infrastructure

Operational
99.99% uptime

Email Services

Operational
99.98% uptime

Phone System

Operational
99.99% uptime

Live Chat

Operational
99.97% uptime

Security Operations Center

Operational
100% uptime

Knowledge Base

Find answers to common questions and learn how to get the most from our services.

Getting Started

New to Oversilo? Learn how to set up your account, submit tickets, and get the most from your support plan.

12 articles

Ticket Management

Learn how to submit, track, and escalate support tickets effectively.

8 articles

Security & Compliance

Understand our security practices, compliance certifications, and how we protect your data.

15 articles

Cloud Services

Guides for AWS, Azure, and GCP management, migrations, and optimization.

24 articles

Monitoring & Alerts

Configure monitoring, understand alerts, and interpret performance reports.

18 articles

Billing & Account

Manage your subscription, update payment methods, and download invoices.

10 articles

Phone Support

Speak directly with our support engineers during business hours.

+1 (719) 239-3245

Email Support

Send us a detailed message and we'll respond within your SLA window.

support@oversilo.com

Live Chat

Get instant answers from our support team via live chat.

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