Choose the support level that fits your business. All plans include dedicated teams, proactive monitoring, and guaranteed response times.
All plans include a 14-day free trial. Annual billing saves 15%. Contact us for custom enterprise pricing.
Core features that come standard with every Oversilo support plan.
Every response time and resolution target is backed by contractual SLAs with service credits if we miss our commitments.
We watch your systems 24/7, catching issues before they become outages. Alerts trigger immediate investigation.
Submit, track, and manage all your support requests through our intuitive client portal with full history and reporting.
Access our library of troubleshooting guides, how-tos, and best practices. Continuously updated by our engineering team.
Regular reports on ticket volumes, resolution times, SLA compliance, and system health to keep you informed.
SOC 2 Type II compliant operations. Your data is protected by industry-leading security practices and protocols.
We take our SLAs seriously. If we miss a response or resolution time target, you receive service credits applied to your next invoice. The credit amount depends on the severity and duration of the miss. Our current SLA compliance rate is 99.9%.
Absolutely. You can upgrade your plan at any time, and the enhanced service begins immediately. Downgrades take effect at the start of your next billing cycle. Most clients find they upgrade within the first 6 months as they experience the value.
No setup fees for standard onboarding. We include discovery, documentation, monitoring deployment, and knowledge transfer at no additional cost. Complex migrations or custom integrations may require project-based pricing.
Your 14-day trial includes full access to Silver tier features: 12x6 coverage, email and phone support, up to 15 named users, and weekly reporting. We'll deploy monitoring on your critical systems so you can experience our service quality firsthand.
Yes, annual billing saves you 15% compared to monthly payments. Annual contracts also lock in your rate for the full year, protecting you from any price increases. Contact sales for annual billing options.
We offer custom Enterprise agreements for organizations with unique requirements. This can include dedicated on-site engineers, custom SLAs, specialized compliance needs, and more. Contact our sales team to discuss your specific needs.
14 days of full Silver tier access. No credit card required.