Our Story
Oversilo began in a small office in Colorado Springs when our founder, Michael Torres, experienced firsthand the frustration of unreliable IT support. As the CTO of a growing healthcare company, he spent countless hours chasing vendors, explaining problems repeatedly to different technicians, and watching critical systems fail because no one was truly accountable.
In 2015, Michael partnered with Sarah Chen, a veteran of enterprise IT operations, to create the support company they wished existed. They started with three core principles: accountability through SLAs, consistency through dedicated teams, and prevention through proactive monitoring.
Their first client was a 50-person accounting firm that had been let down by three previous IT providers. Within six months, that firm's downtime dropped by 80%, and word began to spread. By 2017, Oversilo had expanded to serve clients across three states. By 2020, we had opened our second operations center and grown to 150 engineers.
Today, Oversilo operates 24/7 from two facilities, serving enterprise clients nationwide. We've grown, but our founding principles remain unchanged. Every client gets a dedicated team. Every SLA is backed by real consequences. And every engineer is empowered to do whatever it takes to solve problems quickly and completely.