Whether you're looking for enterprise IT support, have questions about our services, or want to explore partnership opportunities, we'd love to hear from you.
Our team is ready to help you find the right IT support solution for your business. Reach out through any of the channels below, or fill out the form and we'll get back to you within one business day.
129 S Powers Blvd
Colorado Springs, CO 80916
United States
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We serve enterprises across all industries, with particular expertise in healthcare, financial services, manufacturing, professional services, and technology companies. Our team holds industry-specific certifications including HIPAA compliance for healthcare and PCI-DSS for payment processing environments.
Most engagements begin within 2-4 weeks of contract signing. This includes our discovery phase where we document your environment, establish monitoring, and complete knowledge transfer. For urgent situations, we offer expedited onboarding that can have basic support operational within 48-72 hours.
Yes, on-site support is available for Gold and Platinum tier clients in the Colorado Springs metro area and select major cities. For clients outside these areas, we can arrange on-site visits for specific projects or emergencies. Our remote support capabilities handle the vast majority of issues without requiring physical presence.
Our 14-day free trial includes full access to Silver tier support: 12×6 coverage, email and phone support, up to 15 named users, and weekly reporting. We'll deploy monitoring on your critical systems and provide a dedicated account manager to ensure you experience our service quality firsthand.
Absolutely. You can upgrade your tier at any time, and the enhanced service begins immediately. Downgrades take effect at the start of your next billing cycle. We find that most clients upgrade within the first 6 months as they experience the value of more comprehensive support.
Gold and Platinum clients have access to our 24/7 emergency hotline staffed by senior engineers. For Bronze and Silver tiers, after-hours emergency support is available at an additional hourly rate. All emergencies are routed to on-call engineers who can begin troubleshooting within minutes of your call.