Comprehensive Help Desk Solutions

Everything you need to keep your operations running smoothly with enterprise-grade support.

Multi-Channel Support

Phone, email, chat, and self-service portal. Your users choose how they want to get help, and we are there for them.

Rapid Response

SLA-backed response times with most issues resolved on first contact. Clear escalation paths for complex problems.

Password & Access

Password resets, account unlocks, MFA support, and access provisioning. Quick and secure identity management.

Software Support

Microsoft 365, Google Workspace, and business application support. Installation, configuration, and troubleshooting.

Hardware Support

Laptop, desktop, printer, and peripheral troubleshooting. Remote diagnostics and vendor coordination for repairs.

Onboarding & Offboarding

New hire setup and departing employee offboarding. Account provisioning, equipment coordination, and security procedures.

92%
First Call Resolution
< 30 sec
Avg Answer Time
4.9/5
User Satisfaction
24/7
Availability

Why Choose Oversilo

Partner with experts who understand your business and deliver measurable results.

US-Based Support

Friendly, professional support staff based in the United States

Branded Experience

White-label support that feels like your own IT team

ITSM Integration

Seamless integration with your existing ticketing system

Knowledge Building

We document solutions to reduce repeat issues

User Training

Proactive tips and training to reduce support volume

Detailed Reporting

Metrics and insights on support trends and user needs

Give Your Team Better Support

Happy employees are productive employees. Let us handle their IT needs.